Saga Breakdown Cover Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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ham222's Review of Saga Breakdown Cover

6th May 2005

Overall Rating

2 stars
  • Value for money
    4.5 stars
  • Customer service
    1 stars
  • Speed of response
    1 stars
Good Points

Lower cost than most.


Bad Points

Over an hour to wait on busy motorway
No reply to letter of complaint
Muddled administration


General Comments

I have waited over an hour twice for roadside assistance while I've been using Saga Comprehensive Plus Breakdown Cover; the worse case being a puncture on the M4 - I told the operator I was a female driving alone - but it took an hour and a quarter for anyone to turn up - and despite writing to Saga Customer Services, not a single word came my way. Definitely would not renew policy with them on principle! They are about £20 cheaper than most for the all singing, all dancing home start, relay etc.

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