Santa Susanna, Royal Sun Hotel Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 15 reviews

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DRY's Review of Santa Susanna, Royal Sun Hotel Costa Brava

28th Apr 2005

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Board Basis
    Half board
  • Accommodation
    1 stars
  • Food
    1 stars
  • Location
    1.5 stars
  • Date of stay
    April 2005
  • Tour Operator
    ET
  • Customer Service
    0 stars
  • Resort
    1 stars
Good Points

cheap


Bad Points

Complete Junk


General Comments

Royal Sun Hotel Claimed to be 4 stars it barely fits 2 or 3. Service is extremely bad. Poor facilities and food. Staff is outstandingly insolent and unfriendly. Do not expect them changing used towels, bed linen or bringing shampoo into your room. Rooms are badly equipped, air conditioning, safe box and minibar don't work. No hairdryers, no shampoo, no soap and sometimes even no paper. The pool is small and has no warming. NO PARKING!! Hotel has about 10 parking places and all are taken by hotel staff. If you are asking about possible parking places in the area you'll be told that "this is YOUR PROBLEM" (!). Of course neither fitness nor sauna. Restaurant is claimed to work for 2 hours on breakfast and dinner, but actually there's no food even a half hour after opening. And nobody worries to bring more. The menu is the SAME for a week. Mostly junk food. DO not expect beef, lamb. They serve by "one kind". Meaning. every day's same kind of pork, fish, cheese, salami, beans (?). No natural coffee or juice. One kind of beer, one kind of bread, one kind of marinades. That's it. And even this you have to catch it time.
Finally, most terrible hotel I ever visited.
Good Luck

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