Awesome Flowers UK www.awesome-flowers.co.uk Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 3 reviews

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ickleazz's Review of Awesome Flowers UK www.awesome-flowers.co.uk

27th Apr 2005

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    £40.00
  • Layout of shop
    0 stars
Good Points

Easy web site to use / email responce instantly once order is complete. Nice flowers - when you finally receive them.


Bad Points

Delivery 3 days late after numberous emails. Lack of Email Responce. Ring Tone No Reply at weekend when trying to chase up delivery. Cash back offer not given even though delivery was late.


General Comments

http://awesome-flowers.co.uk:
1- site states same day delivery for orders placed before 2pm,
2-order placed and confirmation received 11:45 Fri 22 Apr 2005-04-25
3-phone call approx 15:00 Friday - how did you hear of our site? Were you drawn to us by our £5.00 cash back offer for next day delivery? Sorry but your order will not be delivered until tomorrow morning. Is that a problem - I say no not really. Nothing mentioned re - £5 cash back
4-no flowers delivered the following day / or the next - every time a car arrives in recipients street - she looks out the window - very frustrating on a hot day listening for the door.
5- sat afternoon I called contact no - no reply / called alternative no - left message on answering machine. Nothing heard from the company for the rest of the weekend.
6-emailed Monday morning 1st thing complaining - asking for refund
7-checked credit card statement online - debit £39.50 debited on Friday 8-phone call received 09:30 "I'm calling from the flower company, I'd like to ask you about your order to allow me to investigate."who was the order to be delivered to?" - Hello don't you have this information? - I give the name and spell it upon request. Woman states she will "investigate". I say I just want telephone confirmation that I have been refunded" - note - still no apology has been given.
9-no news by lunchtime - and still no apology.
10-I call credit card company and report the incident to billing disputes.
11-Phone call Monday night - neighbour took delivery of "package" from courier in afternoon. No further contact from florist. Flowers are a box - but are beautifull. I leave the matter at that - WILL NOT USE COMPANY AGAIN.

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