IF Internet Banking www.if.com Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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neilgall's Review of IF Internet Banking www.if.com

25th Apr 2005

Overall Rating

1 stars
  • Value for money
    0 stars
  • Ease of Use
    3 stars
  • Used service for
    1 year and over
Good Points

Web site easy to use.


Bad Points

Don't reply to communication.
Transaction errors.
Delays in setting up offset mortgage.


General Comments

After having a mortgage and savings with IF for a couple of years last autumn I decided to move my current account to make it easier to move money between accounts and to take further advantage of offsetting.

IF cocked up my current account transfer and a standing order for over £600 was paid twice in the same month. Luckily I had the savings to get me through the month.

I then moved house in December and am still (end of April) waiting for the temporary mortgage to be moved into the offset plan. All this time I've been receiving savings interest - and paying tax on it.

10 days ago I sent a nasty letter and haven't had a reply yet.

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