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- neilgall's review
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| Ease of Use | 4/10   |
|---|---|
| Value for Money | 3.7/10 |
| Overall rating | 3.4/10 |
By neilgall
on 25th Apr 2005
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 6/10 |
| Value for money | 0/10 |
| Overall value | 2/10 |
 neilgall's recommendation | |
Web site easy to use.
Don't reply to communication.
Transaction errors.
Delays in setting up offset mortgage.
After having a mortgage and savings with IF for a couple of years last autumn I decided to move my current account to make it easier to move money between accounts and to take further advantage of offsetting.
IF cocked up my current account transfer and a standing order for over £600 was paid twice in the same month. Luckily I had the savings to get me through the month.
I then moved house in December and am still (end of April) waiting for the temporary mortgage to be moved into the offset plan. All this time I've been receiving savings interest - and paying tax on it.
10 days ago I sent a nasty letter and haven't had a reply yet.
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