Citibank Internet Banking www.citibank.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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avar's Review of Citibank Internet Banking www.citibank.com

24th Apr 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Use
    2 stars
  • Used service for
    1 year and over
Bad Points

3rd party spyware tracking of your banking transactions is now mandatory.


General Comments

Spyware tracking of your banking transaction is now mandatory.

Citibank has started forcing you to allow 3rd party cookies to track your movements when you pay bills, review your bank statements, make money transfers, and handle investments. Allowing this intrusion use to be optional.

I think it is appalling that you don't even have privacy when you are performing banking transactions. The only cookies that should be required are those from citibank.com, not other websites. This started in April on XP systems (using Internet Explorer) - soon to spread to all systems I'm sure.

Citibank relies on the fact that most customers don't even know that this spying is being done. Most customers who use IE don't know to turn off 3rd-party cookies.


The help-desk is useless. They read from a prepared list of steps to check your browser settings and that's it. Most don't even know what a cookie is, let alone 3rd-party cookies. Even fewer know about data-collection or spyware.

You know that Citibank is involved with cobrands.com, bridgetrack.com and other data-collection spyware companies.

Stripping you of your privacy and control over what data is collected and shown to whom for what purpose dilutes any value Citibank's online banking had. Banks hold more identifying information about you than any other company does. We know that legally they will share some general information about you, but not the details of what you are doing when you are looking at your bank statement or to whom you are sending money. They should not have the right to go so far as pass out such financial tracking information (and who knows what else) for any reason. It's not necessary. You should be able to opt-out or such spying like you can at many other online banking centers.

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