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- Sarah1806's review
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Picture courtesy of Sarah Thornton.
| Customer Service | 3.1/10   |
|---|---|
| Value for Money | 3.7/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.6/10 |
By Sarah1806
on 24th Apr 2005
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 1/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 Sarah1806's recommendation | |
Cheap for students and under 25's
Nice Staff (at first)
Offensive Manager
Bad Afterservice
My boyfriend and I booked a special holiday with STA Travel for my 21st and due to an error on there computers we lost our accommodation in New York 3 weeks prior to departure!!! We now fly in 2 weeks and we still haven't sorted anything, The manager is ringing on Monday, they don't seem to understand the rush needed as the hotels I can find online are selling out fast. They aren't willing (at the moment at least) to provide us with similar or better accommodation, they will only downgrade us.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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