Samsung SCH 3500 Review

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Samsung SCH 3500
2.3 stars
Average rating for this product is: 2.3 out of 5

From 4 ratings and 34 reviews

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Randall (Randy) Hewitt.'s Review of Samsung SCH 3500

22nd Dec 2002

Overall Rating

0 stars
  • Value for money
    0 stars
Bad Points

Inherent, defective flip-top problem.


General Comments

I know 4 people who have owned this Samsung SCH 3500 mobile phone (including myself) and three of us have had the same problems. The flip-top wears out very quickly and does not engage the connection needed to make or receive calls. The only way the phone would work is to use the earpice, thereby circumventing the flip-top. All of us had the problem in 13 months or prior and guess what ... Samsung denies any reportyed problems with this particular model. None of us will evr buy a Samsung product ... ever, for the reason of "no accountability" on Samsung's part. Our feeling is that if they won't take responsibility in regard to this particular product, then their committment to accountability and service in regard to all of their products is probably non-existing. This is the most frustrating product I have ever owned. I had asked for a replacement phone of even a much lesser value, but received absolutely no satisfaction, after several attempts.

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Members' Comments onRandall (Randy) Hewitt.'s Review

  • craig. on 12th Jun 2003

    I agree, although my phone lasted a little over two years before the contactors to the earpiece speaker in the flip phone hinge began to fail.

  • Acme on 7th Aug 2003

    I Have the same problem with my phone. I would like to know, since the warranty is over, if someone had tried to open the phone to repair it. I have asked a service technician at a service center and he told me that this flip top is connected to the earpiece by wire instead of contacts, and that is why the connection broke. If someone have the service manual or can tell me the steps to open the unit and be able to repair it, I could try to fix this.

    Thank's

    Donalda42@hotmail.com

  • cj 042828 on 21st May 2006

    The little magnet falls out of the slot below the earphone and the flip then fails to be detected. treat with a separate magnet to see if it switches on and off as the magnet is touched to the phone and removed. It's hard to find one small enough to be glued in the little slot, and still be strong enough to work, but I did it and have used it for 2 years since repair.