NTLareRubbish's Review of NTL:home - TV, Telephone & Broadband Internet
20th Apr 2005
Overall Rating
- Value for money
- Customer Service
- Time Service UsedOver 1 Year
- Features
None.
Bad Points
Hard work to set up, poor reliability, very difficult to close account. Diabolical customer service.
General Comments
I was with NTL for 3.5 years. During installation I had the usual engineers not turning up etc... Got phone, TV & Broadband. Reliability was never good. Customer services easily the worst ever. When I moved home I decided to terminate all of it, but they continued to bill me (post forwarded). Went through all the procedures, Otelo got involved. NTL said "we don't have any records of that etc..." but I do. Otelo settled in my favour - over a year from the original complaint. Considering signing up to NTL? Don't! Do a search for "NTL are rubbish"...
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