1-800-cheapseats.com www.1800cheapseats.com review

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Average Ratings

Customer Service	1.3/10
Value for Money	2.2/10
Reviewer Rating	1.3/10
Overall Rating	1.3/10

14% Recommended3 out of 22 Reviews

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By suiyueqingge on 14th Apr 2005

suiyueqingge's Ratings

Have you booked through this tour operator before?	No
Customer Service	0/10
Value for money	0/10
Overall value	0/10
suiyueqingge's recommendation

Good Points

The sun would rise from the west if you can find any good points for this agency.

Bad Points

Big big hiding charges; really really poor customer service

General Comments

I booked an air ticket for my friend last week with www.1800CheapSeats.com. This week she figured out she couldn't make the travel and wanted to cancel it. I called its customer service and totally got surprised.

1. You can never get even 1 cent back if you want to cancel your reservation, which I have never seen for other airticket agencies. The only thing you can get a little bit compensation is to make a further order from them which is extremely unlikely. But you have to pay $175 for peanelty fee whether you change it or make a futher order!!! Unbelievable charge, it is almost the price of my air ticket.

2. It took about 30 minutes to get connected to their customer service phone line.

3. The attitude of customer representive was really bad. I have never met such way of speaking of a customer representive to a customer. During all the talking over the phone, I have cedits of about $30 let on my account on their system. But I just discarded everything and never want to make any contact with them.

4. Suggestion: when you book airtikets at 1800cheapseats, you have to make sure you will never make any changes whatever would happen. otherwise, you will not only lose you money, you also bring pain for youself. please try it if you think I am saying for fun.....

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