national express coach review

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Average Ratings

Reliability	6.9/10
Cleanliness	7.4/10
Value for Money	6.1/10
Reviewer Rating	5.1/10
Overall Rating	5.1/10

53% Recommended8 out of 15 Reviews

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By D Osborne on 14th Apr 2005

D Osborne's Ratings

Value for money	3/10
Overall value	0/10
D Osborne's recommendation

Good Points

I assume it is a good service, when everything goes right(?)

Bad Points

Either the coach took the wrong route or the map provided via the website was wrong. Anyway, it didn't appear.
Complaints by e-mail, letter, even recorded delivery have been unanswered after six weeks.
A promise of a full investigation has not materialised.

General Comments

After six weeks of trying to get an intelligent response from the National Express Customer Relations department, I have reached absolute exasperation and have written to the Chief Executive of the group.
The message must be -
don't book over the web; don't trust their maps; don't expect anything worthwhile if things go wrong.

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