Oreck XL Professional Purifier Review

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Oreck XL Professional Purifier
3.1 stars
Average rating for this product is: 3.1 out of 5

From 1 rating and 7 reviews

Thumb up 57% of users recommend this product

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Borgia's Review of Oreck XL Professional Purifier

11th Apr 2005

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Special Features
    Not supplied
  • Durability
    2.5 stars
  • Service & Support
    0 stars
  • Owned Product For:
    Under a month
  • Ease of Use
    4 stars
  • Style
    4.5 stars
Good Points

Quiet.
Compact.
Attractive unit.


Bad Points

Poor service, deceptive pricing and substitution of Oreck company as seller and guarantor. Fragrance feature does not work on either unit.


General Comments

I ordered two Oreck XL Professional Air Purifier units from Oreck's website. I completed the online form, gave them credit card information after a price was quoted. I received an email verifying the order and price.
When we received our credit card bill, the amount charged was about 10% greater than quoted.
Also, the order was not filled Oreck but by an affiliate who represents many companies. I contacted this company, Mighty-Mart TV Products by email asking them about the price increase. They still have not responded after several email attempts. I contacted the Oreck company, and was advised that the affiliate is separate from them and they have no control over them and stated these affiliates can charge whatever they wish, that they do not have to honour Oreck guarantees and that Oreck has no control over their business practices. Oreck also stated they could not help me since I did not order direct from them, even though I placed my order from an Oreck.Com website. Oreck stated I could return the filters to the affiliate, though the affilate charges for shipping and handling despite Oreck's advertising that Oreck pays for this if you are dissatisfied. I have not returned the Air Filters because even if I have to pay for S&H, I am afraid I would not receive a product refund of $565.63 and would not have any recourse from Oreck.

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