SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 197 reviews

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tommylondon's Review of SMS (Special Mail Services) Courier

11th Apr 2005

Overall Rating

0 stars
  • Value for money
    0 stars

I've found SMS's "service" to be completely shocking. They were due to deliver a bank card last week. The day before, I called them to say that the buzzer on my building may not work, so I gave them my mobile number, which they noted. The next day: no delivery. After two calls to them, they finally claimed that the driver had come but couldn't get in because the buzzer wasn't working. Why didn't he call me on my mobile? Because, they said, he's not allowed to do that. So why did you take my number yesterday? Sorry if we gave the impression our drivers could call, they said. Great. I'd taken the day off work, been waiting since 8am, been a helpful customer by calling them the day before, and was left totally shafted. The fun carried on when I phoned to rearrange the delivery and complain. The woman on the phone seemed to find it funny I was so angry. "No, no, we're a good company" she said, "you don't want to make a complaint". I'm amazed I didn't lose it completely. So, instead, I will write to their head office, and warn everyone on here that SMS IS A TERRIBLE COMPANY.

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Members' Comments ontommylondon's Review

  • SMSSLANE Rank: Sergeant on 13th Apr 2005

    My name is Stephen Lane, the Contact Centre Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director

  • jamesgreenbury Rank: Corporal on 19th Apr 2005

    I am sorry to hear of the poor service you received. If you would contact me by e-mail I would gladly have our team investigate what happened and get back to you.

    James Greenbury
    Chief Executive Officer
    jgreenbury@specialmail.co.uk