John Lewis www.johnlewis.com Review

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John Lewis www.johnlewis.com
2.9 stars
Average rating for this product is: 2.9 out of 5

From 0 ratings and 14 reviews

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Madness12345's Review of John Lewis www.johnlewis.com

10th Apr 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Plasma TV, £1600
  • Delivery
    On time
Good Points

None


Bad Points

Arrogant, unhelpful and impolite staff.


General Comments

Ordered a 32" Hitachi plasma TV from John Lewis Watford, I specifically ordered this TV due to it being manufactured in Japan to the highest quality. On delivery and unpacking I noticed a huge empty space at the rear of the TV and that there was no country of manufacture. I phoned JL and they were unhelpful on the phone claiming their display model also had a gap. I went to the store and found that there was no gap. To my shock, all the staff began whispering to each other on my arrival which I found very intimidating. When I asked for a refund the department manager accused me of making excuses to return the TV because it wasn't made in Japan. The department manager was arrogant and further to my disgrace stated I would not be able to purchase another TV if I returned this one. Do not expect to get what you see when shopping at John Lewis Watford.

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Members' Comments onMadness12345's Review

  • ganwilliams Rank: Lance Corporal on 19th Feb 2009

    this is refering to a physical shop not the website.... I don't think this is the relevant place for a review of "online shopping"!