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- sgagnard's review
| Content | 2.8/10   |
|---|---|
| Value for Money | 2.7/10 |
| Reviewer Rating | 2/10 |
| Overall Rating | 1.8/10 |
By sgagnard
on 9th Apr 2005
| Content | 8/10 |
|---|---|
| Value for money | 8/10 |
| Overall value | 2/10 |
 sgagnard's recommendation | |
Adequate space for the money.
Poor customer service.
I created an account with APlus.net to create a web page for myself. Because of time constraints with school and work, I was unable to use the space. I contacted them when my year was up and told them that I would like to not continue the use of their service because I did not have time to create and maintain a site. Weeks later I was billed the renewal cost for the site. I then spent weeks in phone calls and e-mails trying to get the money refunded to me. That was over a year ago. For the last week or so I started getting e-mail saying that my domain was about to expire and if I didn't contact them it would not renew and be cancelled. I just dismissed it as an error on their part. TODAY I received an e-mail saying they renewed the domain. I contacted their tech support and was told I was billed again for the renewal. I told him that I wanted to be refunded and he told me that I would have to call back later to talk to someone else who could help me and that he would put me in the computer as "do not auto-renew". Well according to the e-mail I have been receiving I was not an "auto-renew" anyway and they should have done that a year ago when I spent 2 weeks telling them that I wanted my service with them cancelled. RUN... do not walk away from these people!!!!!
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