Celebrity Cruises, Century, Western Caribbean Review

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Borgia's Review of Celebrity Cruises, Century, Western Caribbean Caribbean Cruise

8th Apr 2005

Overall Rating

2.5 stars
  • Value for money
    4 stars
  • Nights on board
    7
  • Cabin Type
    inside cabin
  • Food - quality & variety
    4 stars
  • Date of Cruise
    November 2004
  • Itinerary Name
    Caribbean Cruise
  • Group description
    Family
  • Entertainment on board
    3.5 stars
Good Points

Good Food, friendly staff


Bad Points

After-cruise service very bad.


General Comments

After a good family cruise to celebrate our 50th wedding anniversary, our luggage was badly damaged upon disembarking. Celebrity's claim booth inspected the damage, made out claim forms and gave us a phone mumber to call. We could never make contact with the claims personel. They would only take your phone number and promise a call back, which never happened. Upon contacting their customer service by e-mail, they promised an investigation and return answer and this never happened. They now refuse to acknowledge further contact. We have no further recourse for our claim and no one to contact.

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Members' Comments onBorgia's Review

  • sailing girl on 11th Aug 2005

    I hope that Celebrity Cruises addressed her problem by now. I also hope that Celebrity is aware of first timers like myself who are planning a cruise. I'd hate for my vacation to be soured by a non-responsive host when there is a problem. I would feel as though I've spent 3K and not even a get good-bye kiss!

  • Kim Geris on 20th Jan 2006

    We have cruised on Century twice now '02 & '04. Found both cruises to be excellent ! I even left a duffle bag sitting on the pier, I simply called the pier in Ft. Lauderdale from Ontario Canada. They had my bag and shipped it to me by courier. It took a couple of weeks but I got the bag. There was nothing broken in the bag which carried toiletries, creams, lotions and the bag and lock were fully intact.

  • andymitchell Rank: Lance Corporal on 31st Aug 2006

    Travelled on Century 'taster cruise' in june. What a shambles. No helath and safety. Dirty toilets. Sleeping staff. Itinerary all mixed up. Not child friendly. Waited 2 months for customer services to respond. Sent back their offer of £100 future credit. Useless company. Useless customer service. See my full review on holiday truths website. They are part of going places/holiday hypermarket. So i won't be using them either as their advice is just see what you get and keep trying. Brilliant eh!!!