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- craigw's review
Picture courtesy of Dr. David Scott-Lowther.
| Customer service | 8/10  |
|---|---|
| Value for Money | 6/10 |
| Overall rating | 7/10 |
By craigw
on 4th Apr 2005
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | Yes |
| Customer service | 6/10 |
| Value for money | 2/10 |
| Overall value | 4/10 |
 craigw's recommendation | |
Nice leather cheque book covers.
Expensive, and in our experience inefficient.
We had an 18 year banking relationship with Coutts & Co., including their Signia credit card and corporate credit card. We found these products to be expensive, and the level of service to be generally humdrum. The bank overcharged us £13,000 in interest (which they refunded after a few months of double-checking our figures).
The bank paid our credit card bill twice, and it was quite a task to get a refund of the duplicate payment. At one point, I was told that our money was in a "limbo account."
Over the years, we did experience good service from the frock-coated bankers at Coutts & Co. But from about 2001 onwards, we saw a steady decline in the service levels --- at least in our case.
There are complete details of our Coutts experiences at www.couttssucks.com.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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