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- High Street Shops
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- Office
- lauradave's review
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| Quality of service | 2.1/10   |
|---|---|
| Layout of shop | 4.9/10 |
| Value for Money | 3.8/10 |
| Reviewer Rating | 2.3/10 |
| Overall Rating | 2.2/10 |
By lauradave
on 1st Apr 2005
| Goods purchased & cost | £145 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 5/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 lauradave's recommendation | |
Boots looked good but very poor quality for the money.
Extremely poor Customer Services.
They are trying to make a quick buck as soon as possible without the care of the customer.
I bought a pair of expensive leather boots with leather soles from Office. I wore them twice and the leather was worn out on the bottom. I took them back into 'OFFICE' at the Trafford Centre where I purchased them from to complain. They said they had to send them to head office for their opinion and refussed to give me my money back. So I contacted trading standards and they said they would go into the shop the next day to inspect the boots. But when trading standards went into the shop to see the boots they said they had already sent them to head office (this was not what we had arranged). They showed them some other boots that had nothing to do with me. My boots arrived back at my home address the following week saying the boots had nothing wrong with them and as with all 'leather soled' shoes or boots they needed repairing with a rubber toe and heel. I was furious but was clearly wasting my time with a company that did not care. I will never shop with them again and will make a point of telling as many people as possible so that they will not have to experience similar treatment.
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| Marshall Ward | £72.50 |
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