yellowdeebee's Review of SMS (Special Mail Services) Courier
30th Mar 2005
Overall Rating
- Value for money
SMS Couriers have really tested my patience, I normally look for a positive in everything but so far I can't find anything good about SMS. They came while I was out and left the delivery note in a public area. I found it lying in the street - it had been opened. So arranged re-delivery to my work address but they delivered one of the envelopes at home and said they had tried to deliver at work but there was no-one there - it's a Government Department!! So I wait with bated breath for the next installment - what will tomorrow bring....???
And the staff in the call centre - they couldn't care less - but if they are treated as badly as their customers they are not going to go the whole smiley mile.
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On average, people found this review very helpful
Members' Comments onyellowdeebee's Review
katesms
on 3rd May 2005
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My name is Kate Slough, Head of Customer Concerns for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail kslough@specialmail.co.uk .
Many thanks
Kate Slough
Head of Customer Concerns