Royal Azur Hotel Review

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 8 reviews

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cambron's Review of Royal Azur Hotel

22nd Mar 2005

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Board Basis
    Half board
  • Accommodation
    1.5 stars
  • Food
    1.5 stars
  • Location
    3.5 stars
  • Date of stay
    March 2005
  • Tour Operator
    Tunisia First
  • Customer Service
    2 stars
  • Resort
    2.5 stars
Good Points

Some very fine moorish interiors, sun decks and beach location. Housekeeping made greatest effort to ensure a comfortable stay. Three hotel complex useful resource. Cafe Niagara gave best service. Duo Azur superlative for bar entertainment.


Bad Points

Too many to mention in detail, from filthy corridor carpets to tired plumbing, dark en-suites with tiny baths, drab, repetitive menus with over-cooked tired mid-Atlantic buffet food. Waiters, with one notable exception, who were ill-trained and unmotivated table clearers. Pushy waiters on the sun-deck selling over-priced 'vitamin' drinks, others over familiar wanting tips. Over-priced bar for spirits: stick to local beer-only 50% mark up on local cafes. 3 different pricing structures given for meals taken in room, consequently we consider we were overcharged. No breakdown of bill available showing daily consumption of food, drinks and services. Building site with jackhammers 150m away.


General Comments

Royal Azur Hotel:
Customer Service/Head Receptionist shrank from dealing with complaints by either being late(1 hour) for meetings or did not show at all. His promise of having us speak to the Gen Mgr was unfulfilled.

This is not a 5 star hotel compared with the excellence of the Cliff Bay, Funchal, Hotel d'Europe, Avignon and the Conrad, Dublin. ISO 9002 - How?

Poor value for money with patchy disinterested service, tired, worn out accommodation and management which appears to be locked into the attitudes of the hospitality industry which we in UK left 20 plus years ago.

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