Have a picture of Novatech Direct Ltd www.novatech.co.uk?, please send it to us.
| Customer Service | 6/10   |
|---|---|
| Quality of website | 6/10 |
| Value for Money | 6.6/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.2/10 |
By hentaidan on 22nd Mar 2005
| Goods purchased & cost | Computer Parts, £400 |
|---|---|
| Customer service | Poor |
| Delivery | A few weeks late |
| Quality of website | 3/10 |
| Value for money | 7/10 |
| Overall value | 3/10 |
 hentaidan's recommendation | |
Cheap.
Poorly designed website.
Poor customer services.
I have ordered a number of items from Novatech Direct Ltd, and half of them have caused problems. A USB Pen gave up the ghost (with some very important information on it) soon after it was purchased from Novatech. I filed a returns. Over three months later and two dozen emails and letters, a replacement was finally delivered. However this was not an exact replacement and failed to operate with Windows 98. Recently my motherboard had begun to fail. I filed a returns and was quoted as 28 days (a maximum) for a repair. I asked the technician if he thought it wise (and feasible) to repair a motherboard. He said that they can be easily repaired and come back as if new. *I* have just contacted customer services on the 28th day to be informed that Novatech have not received my motherboard back from the manufacturers and so will issue a replacement. I have waited 28 days without a motherboard for nothing, when it should have been replaced immediately. I am now waiting to see if they keep to their word and deliver a new motherboard tomorrow.
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