SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 195 reviews

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Jocky's Review of SMS (Special Mail Services) Courier

17th Mar 2005

Overall Rating

0 stars
  • Value for money
    0 stars
Bad Points

No collection point, terrible web service, awful phone service.


General Comments

Well, you can't collect items from a depot, so for people who work away from home are stuffed.

Arranging redelivery by webiste is hit and miss and the telephone service is abysmal.

Why companies just don't use the tried and trusted Royal Mail is beyond me.

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Members' Comments onJocky's Review

  • SMSSLANE Rank: Sergeant on 11th Apr 2005

    My name is Stephen Lane, the Contact Centre Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director

  • jamesgreenbury Rank: Corporal on 19th Apr 2005

    I am sorry to hear of the poor service you received. If you would contact me by e-mail I would gladly have our team investigate what happened and get back to you.

    James Greenbury
    Chief Executive Officer
    jgreenbury@specialmail.co.uk

  • Jocky Rank: Lance Corporal on 19th Apr 2005

    Hi Stephen and James

    I have provided details of the situation concerned to Stephen and I have received a comprehensive explanation and apology by letter. Points I raised were taken on board and I am confident that the situation I encountered was a one off and not represenatative of the overall service.