bank of scotland business bank account review

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Average Ratings

Customer service	0.9/10
Value for Money	1/10
Overall rating	0.7/10

5% Recommended1 out of 21 Reviews

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By PedroHF on 15th Mar 2005

PedroHF's Ratings

Customer service	1/10
Banked with company	1 year and over
Value for money	0/10
Overall value	0/10
PedroHF's recommendation

Good Points

Easy to use web site
Friendly effecient staff

Bad Points

Approach to Security

General Comments

I'm an IT contractor working from home. Bank of Scotland internet banking worked well for me. Until the day that I mistyped my username, twice. My account was locked out. I then phoned the helpline. I couldn't remember the telephone password. I "failed" the password and BoS then told me that my internet account and telehone banking accounts were frozen and that I would have to re-apply in writing using the forms that they would send me to re-open my accounts!!!!!

10 days later I received the forms. And nearly 15 days later I still have no visibility over my account.

All the time I protested to my "account manager" I was simply told that security was for my benefit.

In the interim I contacted Barclays where I have a personal account. Within 2 hours they had identified me and lent me enough money (at no cost) to keep my business going whilst I get access to my BoS account.

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