Have a picture of Privilege Rescue Breakdown Cover?, please send it to us.
| Speed of response | 1/10   |
|---|---|
| Value for Money | 0/10 |
| Reviewer Rating | 0.5/10 |
| Overall Rating | 0.3/10 |
By simex
on 15th Mar 2005
| Speed of response | 2/10 |
|---|---|
| Customer service | 0/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 simex's recommendation | |
At £33.60 a year, the cost is good. At least, it appears to be good value.
Unhelpful suspicious call staff and slow service. Hidden extra cost makes this product virtually useless.
I broke down on the A40. I called Privilege Rescue, needed me to provide the correct address to confirm my breakdown Cover membership. They had the wrong address, even though on the certificate it clearly shows the address I gave them. So this goes on for ten minutes, while I try to work out the address they have. As I desperately try to work out where I am on the A40 (smoke is pouring from my engine at this point, it's the middle of the night and I have a female passenger who is freezing, so I'm understandably stressed) I get no sympathy from the woman taking my call, who is rude. They arrive after an hour and a half (they said within the hour). Then it turns out I'm only getting 10 miles recovery and I have to pay for the extra 9 miles to my house, plus the 40 miles from their base and back. This comes to about £70 extra! Not only this, but we have to wait while the useless call staff first tell me to make pointless calls to clarify my address and secondly while they process my debit card.
Altogether, probably one of the worst recovery services I have ever experienced.
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