Sony DCR-TRV19 Review

Click here if this is your business
★★☆☆☆
2 / 5
From 5 reviews
20% of users recommend this
Click here if this is your business
  • Video Quality

  • Sound Quality

  • Battery Life

  • Features

  • Ease of Use

  • Value For Money

dd4500's review of Sony DCR-TRV19

★☆☆☆☆

“Poor quality, after 3 months I had 3-4 hours of...”

Written on: 10/03/2005 by dd4500 (1 review written)

Good Points
When it worked it was OK picture quality.

Bad Points
Poor customer, Poor quality.

General Comments
Poor quality, after 3 months I had 3-4 hours of taping. It stopped recording, no image in lcd and viewfinder. I contacted SONY, they told me they would fix it for a flat rate of $216.00 this is after speaking to 3 managers. It was $276.00 when I started. SONY support will not help or work to resolve a defective product. I will not purchase Sony products in the future.

  • Features

  • Ease of Use

  • Value For Money

  • 6 - 12 Months

    Time Camcorder Owned

  • Video Quality

  • Sound Quality

  • Battery Life

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Berkh's Response to dd4500's Review

Written on: 26/04/2005

I have the same problem after using this headache machine for 8 months. Sony asked for $269 labor cost to fix it. I found out RadioShack was cheaper ($119), so I sent it to RadioShack repair center. However, they tried to fix it for 3 months and couldn't fix. So in this case I'll trash this $600-camera. It was a lesson learned for me. I'll never ever buy a Sony product again. Next time I'll buy a camera, I'll buy the extended warranty also.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review