NTL:home - TV, Telephone & Broadband Internet Review

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NTL:home - TV, Telephone & Broadband Internet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 29 reviews

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cobefn's Review of NTL:home - TV, Telephone & Broadband Internet

5th Mar 2005

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    0 stars
  • Time Service Used
    Over 1 Year
  • Features
    1.5 stars
Good Points

Eh, I am trying really hard to think of some, really!!


Bad Points

There is not enough space to list them all! They're customer service really is appalling though, apparently, NTL is an 'Inside' acronym for Not Today Losers (a disillusioned NTL engineer actually told me that one). It's a gamble with NTL when video recording overnight.


General Comments

I am really sorry now that I ever got NTL, I had it installed when it was Cabeltel, and to be fair, it wasn't a bad service then, but when NTL took over it started to go down hill pretty fast. The Customer service is appalling now, expect at least 20 mins wait on phone for technical help, and this has recently been withdrawn at weekends and after 8pm weekdays, Madness! We have had 3 Digibox's changed, though each time I complained I said it was the service at fault, not the equipment, I was right each time, problems remain after each change. The main problems seem to be random outage's lasting from 1 to several seconds, annoying when watching live sport broadcasts, these have been followed recently by a complete outage on ALL channels that some times last an hour or so, that is REALLY annoying, you can't actually trust NTL now to be able to video something in your absence. Strange, but you can still get programme menus up during these outage periods. You also get the picture freezing or stuttering. Lockups, they REALLY do get on my nerves! They happen with regularity with NTL, somtimes all it needs is to visit the online guide to create one, you then have to reboot the box back up again. NTLs Channel guide is now a joke!, you used to be able to check 7 days in advance, not any more, your lucky if you get a full day of listings, I'm sick of getting 'No Programme Information is available at this time' when you want to check a few hours ahead!, The picture quality has also gone down hill. I am currently researching alternatives and preparing to drop NTL like a hot brick, one includes paying to have a NEW aerial put up on my roof.

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