Birmingham, Airparks Review

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0.7 stars
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peacheyt's Review of Birmingham, Airparks

22nd Feb 2005

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Suitability
    1 stars
  • Effectiveness
    Poor
Good Points

Cheaper than onsite parking at Airport


Bad Points

One sided terms and conditions


General Comments

We parked at Birmingham Airparks before a 2 week holiday. When we returned to collect the car it had 2 areas of bodywork damage not present before handing the car over to them.
Reported to site manager who took photos and gave a claim form.
Got complete brush off from head Office as they claim we had no proof that they caused the damage. Clear implication from them that they believed I was lying about damage caused whilst car in their care. They promise to take care of your car, they have the keys and move it around within the site and yet they disclaim everything.
If using suggest you get their site manager to inspect car with you before you hand it over to them or take plenty of date stamped photos of your car before you let them take it into their "care"

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Members' Comments onpeacheyt's Review

  • on 17th Jun 2009

    I recently responded to an unsolicited offer by email from Purple Parking and booked my car into their Airparks site at East Midlands Airport for a period of 8 days. When I returned to collect the vehicle I discovered that the nearside wing mirror was broken. I am convinced that it had been undamaged when I arrived on the site. When I brought this to the attention of staff I was immediately shown a digital image which it was claimed had been taken minutes after my arrival at the start of the 8-day period and therefore proved that the damage had been pre-existing. The photograph in question had no recorded data showing the time or date when it was taken. The reason given was simply that the camera had not been set up to record such data. Even had it been, such evidence would have been inconclusive, as it is a simple matter to reset the time and date on any digital camera. I was extremely annoyed at the treatment I received from on-site staff who referred to it as a "joke" that I should have the temerity to call into question the authenticity of their evidence. My advice to anyone who might be tempted to risk using this organisation would be to take their own photographs prior to leaving their vehicles, and to register the fact with reception staff.