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| Ease of Use | 5.4/10   |
|---|---|
| Ease of Set Up | 6.1/10 |
| Value for Money | 3.3/10 |
| Overall rating | 2.9/10 |
By alloy0 on 19th Feb 2005
| Time Computer Owned | 1 - 6 Months |
|---|---|
| Ease of Use | 2/10 |
| Ease of Set Up | 8/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 alloy0's recommendation | |
Package looks value for money on the website.
Computer never worked properly.
Costumer service was designed to annoy not help.
Only hope this stops anybody having the same trouble as we have.
We purchased a Mesh Custom Built Matrix computer 3 months ago. First off we found the DVD writer would not write. Their 24 hour e-mail technical support, who took 'days' to answer any queries, when they did reply you got the impression they had not understood the problem and definitely did not know how to solve it.
Eventually after a Month of many phone calls and e-mails they agreed there was a fault with the DVD writer itself, they promised us a label for its return which would be sent immediately (this was just returning the DVD writer which they said I could take out of the tower myself). It took another week and a number of phone calls to get the part collected.
We were told on the phone that a NEW DVD writer would be sent to us if they found a problem, this would take 2 working days, it actually took over a week and that was only after we phoned to find out what was happening.
We can only assume the original was sent back, as when it arrived its security seal was broken, presumably they did try and repair it. But it still did not work!
The unit was returned to us with no information as to whether you had found a problem or not!
Mean while we also found that when running any Microsoft Office programs i.e Word or Excel the computer would crash continually.
One speaker Buzzed continually.
Also I could not get the printer to work properly, which I initially thought could not be caused by the computer! But this also turned out to be that Mesh had set the BIOS settings wrong.
Eventually after 2 months of wasted time and phone calls we decided to ask for our money back. We were told to put this in writing, which we did. Because we wrote the letter in Word the computer crashed 14 times whilst writing the letter.
Mesh said they would only accept the Tower back and not the complete system. So we returned the tower to Mesh.
They assured us if they found a problem they would give use our money back.
After 3 weeks of phone calls to find out what was happening they told us they had found a problem, "the installation was corrupt and BIOS settings were wrong" we were assured that there system had us down for an immediate and Full Refund.
We were told repeatedly they would send labels for the return of the rest of the equipment, but nothing ever arrived. Then out of the blue at 5.30pm on a Friday night they phone up and told us they will NOT refund our money (not company policy) and as a gesture of good will they will repair the problem and send the tower back Free Of Charge, as if it was our fault their computer would not work!!!!!!!!!
I would urge anybody, not to buy a computer from this company; because if you have a problem you will end wishing you had not. It will cause no end of stress, anxiety and frustration trying to resolve any problems.
They say they will phone you back and don't, they do everything in their power to mess you about.
It is now 3 months since I bought the computer and I still have nothing to use and they still have my money.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 2 | 0 |
Total Respect: +2
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