Alienware Aurora Extreme Review

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Alienware Aurora Extreme
2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 4 reviews

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angbooomer's Review of Alienware Aurora Extreme Computer

10th Feb 2005

Overall Rating

1 stars
  • Value for money
    2 stars
  • Ease of Use
    2.5 stars
  • Time Computer Owned
    1 - 6 Months
  • Ease of Set Up
    2.5 stars
Good Points

Decent Gaming PC


Bad Points

Poor quality control & Customer service


General Comments

In December of 2004 after many years of wishing it finally was going to happen, I would soon be the proud owner of an Alienware PC. I could hardly contain myself, With pride I informed my friends and family of the impending arrival. My fellow gamers were green with envy and several had resolved to get their own. Unfortunately my joy was short lived, when the machine arrived it was scratched, software and screws were missing. I was disappointed after all this was supposed to be the cream of the crop 200 point quality control, this had to be an isolated incident. Not giving up I said surely Alienware will make this right, they have award winning customer service, it says so right on their website. To make a long story short, I was mislead by the customer service personnel and generally am disappointed with the level of service I have received. As I do further research I see that my experience is not unique. I wish I had researched customer complaints before I ordered, If so I most likely would not have ordered from Alienware. The orders that my co-workers were going to make are history as well as any chance that I will be a repeat customer. I really wanted to be a loyal and satisfied Alienware customer and could have been with very little effort on the part of Alienware.

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