Mesh XP2000 Review

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1 stars
Average rating for this product is: 1 out of 5

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timmo64's Review of Mesh XP2000 Computer

5th Feb 2005

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Ease of Use
    1.5 stars
  • Time Computer Owned
    1 - 6 Months
  • Ease of Set Up
    0.5 stars
Good Points

Um, looks nice?


Bad Points

Apparently fragile 3.2Ghz PC. Always seemed to be detecting faults and shutting down. No more useful than the 5 year old 433Mhz Packard Bell it replaced.


General Comments

Since July 2004, my £1100 Mesh XP2000 PC has not done anything that it was bought for. It can't carry out video editing as the drivers are supplied out of date, the replacement ones do not have the correct arrangement to drive the thing they are supposed to. I have lost several files with pictures in them, as the PC has deleted them somehow. The HDD and RAM were replaced, unneccesary I thought, but Mesh wanted to look like they were doing something (only because I drove for 3 hours to their offices and demanded that something be done).

I bought Pinnacle 9 as an extra, what a pile of rubbish. No support there either. I have an extra firewire card in the tower(alledgedly), but it was supposed to be connected to a port at the front of the PC. Mesh couldnt do that, but still put the card in without telling me it couldnt be where I wanted it. Oh yes, I paid extra for that card too.

Customer support is non-exsistent. If you do get someone to talk to, they are as thick as bricks. They will have you deleting files all over the place in an effort to look as though they are doing something. Then at 6pm, they cut you off as it their going home time. PC not working? Tough. How nice.

There are too many problems to list, but you get the picture.

Unbelievably, I still have my PC(it is now Feb 05), it still doesn't do the things I bought it for, but I am determined to make it happen. Yes, I could push for a refund (after all it was proven to be faulty within 6 months of purchase), but I took a long time to decide on this PC. It will work! Tiny, Evesham, Dell etc all have bad support.

My advice is to buy a PC as close to home as possible, that way you can get things done as you are not reliant on them answering the phone.

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