4U Hosting www.4uhosting.co.uk - Pre May 2005 Review

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JBrew's review of 4U Hosting www.4uhosting.co.uk - Pre May 2005

“Signed up with 4U Hosting (or seemingly with this...”

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written by JBrew on 03/02/2005

Good Points
THERE ARE NONE!!!!!!

Bad Points
Where do I start!!!!!

General Comments
Signed up with 4U Hosting (or seemingly with this person as it appears as if it's a one-man band judging by the lack of support) on the 29th of Jan 2005. Once the nameservers had been changed (made the error of switching to them due to the attractive price of their 500mb package) the site was up for about 24 hours and the c/panel worked. Outgoing email didn't work and the first of 3 support tickets was issued. It's now 3rd Feb, the site has been down since approx 2pm on the 2nd Feb, more support tickets have been submitted and still nothing coming through from 4uhosting.co.uk by way of explanation. As others will testify, their phone support is non-existant (probably due to the high level of complaints that would undoubtedly be flooding in) and their postal contact address is a PO box. Has anyone looked into the precise whereabouts of this PO Box address? One piece of research suggests it's in a field, between a main road and a railtrack somewhere near Newthorpe in West Yorkshire. Conveniently, because their payments by credit card are handled by World Pay, getting a refund on the credit card falls not with them but with 4uhosting.co.uk - essentially you have to make contact with them personally to try to get the money back direct - if they're not answering support issues I doubt they'll want to reason over their lack of service and the subsequent reimbursement of such.

Personally I'm submitting a review of my own experience with them to Watchdog and will help in any way possible to see that this company is accountable for it's (in)actions.

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