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Picture courtesy of Dan.
Singlepoint customer services
| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 2.1/10 |
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.6/10 |
By tito on 1st Feb 2005
| Goods purchased & cost | 15.99 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 0/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 tito's recommendation | |
I am a Singlepoint customer (after originally having been with Vodaphone) and have always had a problem to contact them. Recently my phone just stopped receiving messages. As it was under warranty, I needed a confirmation letter from Singlepoint. On monday, they told me (after half an hour listening to various non-human voices) it would take them 5 days to send me a fax. Any attempt to discuss why they need 5 days to send a simple fax was dismissed by a rather rude operator. On friday (as the fax never arrived), I called them again and went through the same procedure to be told they needed another serial number from my phone. No apologies they did not ask for it first time around and no apologies for not contacting me. This time they promised to fax me within 48 hours. Some 48 hours later (and no fax) new phone call only to be told they faxed it earlier that day (Monday). Checked all the faxes and there was none. Asked around the office people to see if they mistakenly took mine.... A day later a letter from Singlepoint arrives by mail. Thus they lied. This is the worst company I have ever heard of.
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