Discount Baby Brands www.discountbabybrands.co.uk Review

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3 stars
Average rating for this product is: 3 out of 5

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Katsky's Review of Discount Baby Brands www.discountbabybrands.co.uk

31st Jan 2005

Overall Rating

2 stars
  • Value for money
    3.5 stars
  • Customer service
    Poor
  • Quality of website
    2 stars
  • Goods purchased & cost
    GBP 265 for cot, mattress and changing table
  • Delivery
    A few weeks late
Good Points

Cheaper prices.


Bad Points

In my experience slow despatch of goods, unreliable delivery, poor customer service.


General Comments

Discount Baby Brands stocks predominantly Mamas and Papas and Silver Cross baby goods. Their prices, particularly for Mamas and Papas are quite cheaper than the high street, however it took over 2 weeks for the items I ordered to arrive (despite having everything in stock) and they gave me inaccurate delivery dates, meaning that I spent all day inside waiting for it on a day they told me it would definitely arrive. Short opening hours means that you can only contact them between 9-5pm Mon-Fri and email response is very slow. Other companies I have used for similar products have been much more efficient and the delivery process w has been far more reliable. I now wish I had spent a bit more money elsewhere and had my order processed speedily and efficiently. I still haven't got my goods 17 days after ordering despite them saying it would be delivered in under a week.

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