SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 195 reviews

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Geofbob's Review of SMS (Special Mail Services) Courier

28th Jan 2005

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
Bad Points

Simply don't attempt to deliver on first (unarranged) occasion.
Frequently don't deliver when pre-arranged.


General Comments

Today (28 Jan), I waited in until 6 in the evening, but SMS didn't deliver an HSBC credit card, as arranged. As usual, they had written a letter saying that they had previously tried to deliver on 21 Jan but I wasn't in; as it happens, I was in all that day. I have had the same bad experience with SMS on other occasions.

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Members' Comments onGeofbob's Review

  • SMSSLANE Rank: Sergeant on 18th Feb 2005

    My name is Stephen Lane, the Contact Centre Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director