total fitness review

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Average Ratings
Value for Money6.1/10
Overall rating5.1/10
39% Recommended7 out of 18 Reviews

Review of Total Fitness

By Andy Wilkes Rank: Lance Corporal on 21st Jan 2005

Andy Wilkes's Ratings
Value for money4/10
Overall value1/10
no Andy Wilkes's recommendation

Good Points

Some staff are friendly. There's a wide variety of services. Good Value (as long as services are operating as they should).

Bad Points

Sauna, steam room and pool regularly out of use. We complained and eventually withdrew our membership. Total Fitness don't seem to need the money.

General Comments

Total Fitness:
We found the sauna, steam room and pool to be regularly out of use.

When we complained we eventually got an automated letter saying that it was in our contract to have to pay for such things because they were deemed as necessary maintenance. The manager just didn't give a damn about our complaint and virtually suggested we cancel our membership.

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1 Comment on Review by Andy Wilkes for Total Fitness

  1. Pinklady2k6 on 25th Feb 2006

    I'm really surprised to hear that. I'm a student & have worked part-time at the Lincoln Total Fitness for almost 15 months now. During that time there's only once I remember our poolside sauna being put 'out of service' and whilst it was out of service, both the male & famale changing room sauna were always in action. Also, with the customer comments, Total Fitness have a particularly efficient feedback scheme whereby they get back to anyone filling out a comments card within 48hours, regardless of the nature of the comment. Many people find this helpful and reassuring. However those who do not fill in a comments card, and simply 'mumble it in passing' are often disappointed. My advice is, if you are unhappy with anything PUT IT ON A COMMENTS CARD, don't just mention it in passing, and then something will be done. I've now finished my studies here, however have kept one shift a week up at the club, as I find it a particularly friendly & efficient place to both work at and come to as a member to work out at.



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