Singlepoint (4U) Ltd Review

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Singlepoint (4U) Ltd
0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 359 reviews

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nick7's Review of Singlepoint (4U) Ltd

13th Jan 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    £40 a month contract
  • Layout of shop
    0 stars
Good Points

Can't think of any.


Bad Points

Rubbish customer service.


General Comments

Ever since starting my contract in November 2003 Singlepoint have annoyed me. At first it wasn't anything particularly bad, just an annoying level of calls to welcome me and stuff, telling me about the customer service they provide (and then later wouldn't really bother with) and then ringing me up to ask me how I felt the customer service levels in their previous phone calls were. A bit annoying when I didn't even have the phone I'd bought at that point, but it's bearable.

Then they decided to just go into stupidity overdrive. For some reason, no idea why, they decided to change my bank details on their computer (I didn't tell them to, and my bank details stayed exactly the same), but only noticed a few months later. I still got all the statements from them saying my direct debit payments were received, but obviously the person who was actually paying my bill wasn't too happy, complained and then Singlepoint said to me "oh, ok mate, we've had a bit of a problem but we'll spread the cost out of the money you owe us. We won't dump it all on you in one go". Cue a bill for nearly £300 that month. I ring them up and after eventually managing to get hold of someone who wanted to pretend to help me, the general jist of what they said to me was "eh, don't really care mate".

Now I'm trying to get my phone upgraded (god knows why, I should really go get a different phone with a vaguely competent provider) after having paid god knows how much through their phones 4 life scheme, but they're ignoring my emails and I've not had much luck trying to get through on the last few occasions on the phone.

So yeah, Singlepoint. If they were a comedian they'd be Richard Blackwood. if they were a supermarket, they'd be Lidl. If they were a international football team they'd be San Marino. In a word: Rubbish.

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