Written on: 13/01/2005 by janofbristol (1 review written)
La Redoute has a good range of items at reasonable prices
Inability to understand the concept of how the 'returns policy' works, poor sizing, slow delivery and poor customer relations.
La Redoute Clothing Catalogue: If you want to return items to La Redoute that dont fit/arrived too late/just don't like? forget it! It seems to me that La Redoute does not fully understand how the mail order returns policy works! I am/have been running several catalogues for many years, where items are ordered and returned with no problems, yet La Redoute have recently informed me that I return too many items! Drawing their attention to their '14 days approval period, during which all customers are entitled to cancel and return their order' as stated in their catalogues, I was informed that if the matter didnt improve they would cancel my account, suggesting I 'chose more carefully'! New catalogue, new order placed. Just received letter from them. (I'd ordered and returned 3 items since the 'warning'(2 didn't fit, 1 was delayed stock, not 5 weeks as promised but over 2 months, why would I want it then?). To say 'as there has been no improvement' my new order cannot be accepted and my account is now closed. What a cheek! Stay clear of this company, there's no room for error.
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Written by Lindsay2014