Vodafone Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 11 ratings and 224 reviews

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scotty10's Review of Vodafone Mobile Phone Network

9th Jan 2005

Overall Rating

1 stars
  • Value for money
    2 stars
  • Signal Coverage
    3.5 stars
  • Time with Network
    1 - 6 Months
Good Points

Fairly good reception.


Bad Points

Extremely bad customer service.


General Comments

Having been with Vodafone as a PAYG customer for a few years I decided to go onto a monthly tariff and chose Vodafone/Singlepoint again because of the deal advertised on the internet with 6,000 free Nectar points. I have had the phone about 5 months now and still haven't received the free nectar points and doubtful that I ever will!! I have rung Singlepoint on numerous occasions each time being promised the points will be added to my nectar card and each time I've checked they haven't. So wrote I letter a month ago out of frustration and still no points and they haven't even bothered to contact me about this problem. I also haven't received the free accessories pack, and as for the bill, well that is really complicated and for the first few months they charged me for texts that were supposed to be free, although that has been corrected now, but it all adds up to very poor customer service. For that alone I will not re-join Vodafone again and am going to cancel my agreement with them too as they haven't fulfilled their agreement.

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