Written on: 24/12/2004 by MrRee (13 reviews written)
Friendly when you are buying.
Don't want to know if things go wrong.
My daughter bought a Motorola V500 phone from The Orange Shop and she was very pleased with it. She used it for texts and taking photos - it wasn't until it was about 5 months old that she received her first voice call (from me, her father!) - she couldn't hear me so put me on speakerphone!
She took it back to The Orange Shop who showed very little interest in her or the fault she had, they confirmed a fault and said she would have to pay £30 to get it fixed!!
This seemed illegal so I visited the shop - the price dropped to £7:99 as postage to send the phone to Motorola ............ taking legal advice I find out that my contract is with the shop (if they want to send it off for repair then that's their choice - I shouldn't have to pay a penny!)
Anyway, terrible After Sales Service!! Always ask about the Warranty Policies of the shop you are contemplating dealing with - they might not be acceptable to you ............. like the ones The Orange Shop Operate (very underhand and possibly illegal!)
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