Cheap Car Rental Review

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2.7 stars
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jnetscher's Review of Cheap Car Rental Car Hire

23rd Dec 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    London, UK
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    23.12.04
  • Condition of vehicle
    Poor

Don't book anything with cheap-car-rental.com. I booked a car a couple of months ago for the Christmas period due to be picked up today (23/12/04). Called yesterday to confirm and was told all was ok. Got a call this morning to say that the booking company hadn't paid the car rental agency and my car was cancelled and given to someone else. And now there is no-one answering on any of the numbers - UK or US.

My money's gone and there's no car.

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Members' Comments onjnetscher's Review

  • jnetscher Rank: Corporal on 20th Apr 2005

    Finally got the cash back from Cheap Car Rental and an apology (over a month later). This was more than I got from 1Car1 who waited until the day of my booking to tell that it had been cancelled, despite knowing for a month.

  • nikbj68 on 8th Nov 2005

    Hi. How did you go about getting your money back from Cheapcars.com? In Sept `05, I booked a car in Italy through them, paid £180, had the holiday, car was great. Today, Nov `05, I get an invoice from the car company saying that Global Cars/Cheap Car Rental.com have defaulted payment and they have now billed me too!
    The phone lines go straight to a 'full' answermachine. HELP!!!!!!

  • jnetscher Rank: Corporal on 9th Nov 2005

    I eventually got through to them via email:
    callcentre@cheap-car-rental.com. The person who confirmed my refund was Justine Botto. It did take a while though... Good luck!

  • Koke on 19th Nov 2005

    I am intending on using Cheap-Car-Rental.com when I go to Canada for Christmas. Would you advise me against using them for car hire? Their rates seem to be the cheapest.

    Thanks

    Regards

    Koke

  • nikbj68 on 21st Nov 2005

    I have still had no response from Cheap car rentals, so no, I would not use them personally. I`m out the cost of car hire, and can find no way of making 'real' contact to sort it out.
    Cheers, Nik.

  • Nairdels on 26th Jun 2006

    I've just booked a car with them for my trip to New York. They have sent me my voucher etc. and the car will be rented to me through Dollar car rental. Would you recommend that I contact the car rental place in New York directly to double check with them that all is ok? I'm a bit nervous now I've read these reviews!