Singlepoint (4U) Ltd Review

Overall Rating

Can get good deals, if you spend much time, get totally frustrated, are thick skinned, can deal with conflicting information.

All round bad, rude 'non' service.

I have to applaud RookieNM and RedRider1za's attempts at being helpful. However, unfortunately you cannot detract from people's actual experinces that are occurring daily and their comments are 'bolting the stable door after the horse has gone'. I would like to ask them, would they be willing to help, as they must work for either Singlepoint or Vodafone, next time my or one of my colleagues contract nears the end? After all, if they are this interested in replying to every comment people make on this website, this would show absolute and real life assistance to customers. I would be very willing to supply you with my email and we could take it from there. Perhaps this could be a way to repair all the bad feeling there is. What a demonstration of service this would display. What a window of opportunity! Put your money where your mouths are... Actions speak louder than words...

Members' Comments onkeen observer's Review

• Heroes101 on 26th Dec 2004

  I do appreciate your comments, however, considering that Vodafone took over Singlepoint in Sept 2003 and since that date there have been 65 reviews logged on this site against Singlepoint, and considering that Singlepoint have over 1.5million customers on there base I personally feel that this is a pretty respectable figure. Since the buy out the company has made significant steps in improving the customers experience.
  Mistakes happen, I doubt that anyone would be silly enough to suggest they don't, give Singlepoint the opportunity to put their mistakes right.
  
  However we as customers do need share some responsibility in that -
  
  Every phone comes with a contract.
  You need to tell the company if you want to end the contract, it doesn't end on its own! Imagine how many complaints there would be if it did!?
  You never get a phone for free! There is always a catch!
  
  Some come on guys, let’s keep it in perspective!
  
  Be good!

• keen observer on 28th Dec 2004

  Not really sure you're answering to the right comment here... Haven't mentioned anything about ending contracts and my comment was aimed at the 2 people mentioned, however your comment provokes me to remind you that not every unsatisfied customer by any means, knows of this website, so I'm sure that there are plenty more out there with greviences, I personally know several that do not know about this site to air their views.