24Ace www.24ace.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 2 ratings and 21 reviews

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100k31's Review of 24Ace www.24ace.co.uk

20th Dec 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Personalised items to the value of £76
  • Delivery
    Still waiting
Good Points

None


Bad Points

Poor Customer Service


General Comments

24Ace: I ordered a load of personalised items on 25/11. I contacted them when there was no news/delivery by 10/12. I was told that the order had been sent back to their warehouse (In my opinion no attempt had been to deliver by their Business Express partner) and that I had to reorder because items had been restocked (personalised items being restocked?? weird..) and that now I would not get some of them (out of stock) and probably not receive the order in time for christmas. i spent close to 5 hours on the phone, spoke to 5 managers, was given the name of someone who left their functions 2 years ago and each person I talked to was telling me something different. I have just now received part of my order. One item was substituted by an altrnative one(due to "high demand"), which is nothing like the one ordered. And I have just learned that more of my items are now out of stock...need I say more.

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