SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 194 reviews

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kandi27's Review of SMS (Special Mail Services) Courier

16th Dec 2004

Overall Rating

1.5 stars
  • Value for money
    2 stars
Good Points

Goods/packages are delivered safe.


Bad Points

Not a second to spare for a customer. Very bad.


General Comments

SMS (Special Mail Services) Courier - I have just expected a package to be delivered at my home address. When the courier turned up, before I got down, he's gone away. The following day I made a call to book the same package to be redirected at my work address. When the courier turned up, by the time our security was trying to contact me to come down to collect the package, the courier man said that he's not got time, and he left. I made another appointment for the following day. This time I said the item to be delivered at the reception area. When the courier turned up, he said to the security gate that he had not time to go inside the building to deliver the package. I needed to rush and run to get the package. I think it is really out of order. I really don't understand why the company employs such employees.

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Members' Comments onkandi27's Review

  • SMSSLANE Rank: Sergeant on 4th Feb 2005

    My name is Stephen Lane, the Customer Contact Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director