Singlepoint (4U) Ltd Review

Overall Rating

Some good deals

I feel they have uncaring customer service

Singlepoint (4U) Ltd: In April '03 I started a new contract with Singlepoint on a Nokia 3650. When this contract ran out I started a more expensive one and kept my original phone. This has started to play up now.
I rang to see if an upgrade was possible and was told that I'd have to wait until Jauary 15th to be in the 10th month of my contract or pay a £50 early upgrade fee. I explained I had kept my phone after the original contract had expired but was told I'd started a fresh one in April '04 and would have to wait.
I asked how much the upgrade would be in January and was told £70, meaning if I did it now it would be £120 with the early upgrade fee, all for a phone which is being given away free with £15.99 per month contracts.

Singlepoint's cheapest tariff is £15 per month so reducing my tariff to this is far cheaper than the upgrade fee! This is what I have done and started a new deal with someone else and got a nice free Siemens SL65. A cheap way around a stupid system!

Members' Comments onJumborat's Review

• Heroes101 on 17th Dec 2004

  Singlepoint cannot just enter you into a new 12mth agreement!
  If indeed you were put into a new one in order for it to be enforceable there must have been something in it for you. After the original 12mths all contract run on a month by month basis, still requiring 30days written notice to leave however. But if you are in contract until April 2005 there is either a mistake, which do happen or you were given what is called a Non Hardware upgrade, which normally comes with anything upto 9 months free line rental, depending on the deal at the time. Did you have a free line rental? What happens is the money that Singlepoint saves on not providing you with a new phone (lots of people prefer to stay with the one they have) they put into free line rental. I would call them back and ask if you are unsure. They want you to be happy too.
  Let me know how it goes.

• Jumborat on 20th Dec 2004

  I didn't have any free line rental when changing to my current contract, hence my annoyance at not getting an upgrade. I was told I was given a special price for the data bundle and as a result I started a new contract.
  
  The fact that a contract with double the minutes and the same data bundle is available for £5 a month less than what I was paying makes me even madder. That special price isn't too special after all.

• ScarfedLady on 21st Dec 2004

  sounds like it was a non-hardware deal.
  this means that singlepoint would have put u on a new 12 mth contract ( u agreeing to this )but probably at that time u were happy to keep your old fone rather than getting a new one at point of upgrade.
  if i was u i would always have a new fone at point of upgrade even if u don't use it u will still have it spare incase anything ever happens to the one u r using

• duncmacracey on 14th Jan 2005

  Hello,
  
  I was wondering if anyone could help me please. I purchased an upgrade last week and in doing so agreed to a new 12 month contract starting in February. However, since last week I have been offered a place on a course in Italy where my phone would be useless. On the info I got with the phone it said I have 14 days in which I can return the phone if I'm not happy. However when I took it back they said that the 14 days only applies to new customers and not upgrades despite this not being written- any ideas of what I could do?
  
  Duncan

• ScarfedLady on 17th Jan 2005

  Hi Duncan
  
  Where did you have your phone from?
  Even if the fone was purchased through singlepoint you are still entitled to the 14 days in which you can return if you are not happy.

• Heroes101 on 17th Jan 2005

  Was you upgrade done in a store?
  
  I know that Singlepoint does honour 14 day returns on its upgrades but only the ones that it actions directly!
  
  If it was done in a store and they are adamant they will not accept it back, the best bet you be to call or write to their head office!
  
  Strictly speaking a 14 days return only applies to a new credit agreement (IE cooling off) or distant selling (IE over the telephone)
  
  Good Luck

• duncmacracey on 18th Jan 2005

  Thankyou for your advice!