Bol www.bol.com Review

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1 stars
Average rating for this product is: 1 out of 5

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claire8910's Review of Bol www.bol.com

14th Dec 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    25.00
  • Delivery
    Still waiting
Good Points

None


Bad Points

Do not order from Bol unless you want to wait 28 days for your books and spend 2 hours trying to get through on the telephone


General Comments

Bol - After ordering some Christmas gifts from Bol, I waited the designated 7 days - no books. I emailed a total of 5 times and received no reply. I then called. 2 hours and lots of swearing later I was successful only to be told by an advisor that we should wait 28 working days for our delivery, thus ordering my books on the 27th November would give me an approximate delivery date of the 28th January 2005! This is from a web site that is STILL advising that the last date for guaranteed Christmas delivery is the 17th of December. Having checked the website today, I have found that it is not possible to access their log in pages. My advice would be to stick to companies such as Amazon and Play.com which offer excellent service. Bol.com simply gives online retailers a bad name. Avoid, avoid and avoid!!

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