SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 195 reviews

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shaunofthedead's Review of SMS (Special Mail Services) Courier

9th Dec 2004

Overall Rating

0.5 stars
  • Value for money
    5 stars
Good Points

None found so far.


Bad Points

Wrong Phone numbers given.
Directory enquiries cannot locate them.
No local pick ups allowed.
Will not redirect a parcel to another address.


General Comments

I have never heard of SMS (Special Mail Services) Courier before I had the misfortune of them dealing with my credit card. First of all I informed them when I would be in, they seemed to ignore this and deliver on the days I wasn't in.
Having phoned them, very hard to find their number, I instructed them I wanted the card redirected to a new address. They informed me they could only do this to a work address, with a fax sent over with the company header.
I informed that being a university student, made me a part timer at my work adderess and begged them to send to the university, I could have supplied all they required for ID, they said it would still not be possible.
Have now phoned the card issuer and told them to use another courier, at least now I can hope to collect my letter at my local sorting office, which will save me from the nightmare of SMS.

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Members' Comments onshaunofthedead's Review

  • SMSSLANE Rank: Sergeant on 4th Feb 2005

    My name is Stephen Lane, the Contact Centre Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director