SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 195 reviews

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richardhiorns's Review of SMS (Special Mail Services) Courier

8th Dec 2004

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

no good points


Bad Points

Staff at the call centre have extremely poor communication skills, the couriers do not turn up when they are supposed to.


General Comments

I have had to make numerous complaints to credit card companies that I use who use SMS to deliver their cards. Companies such as Abbey have now given the contract to Royal Mail recorded delivery.
Today I waited from 9am til 6.30pm for a card delivery, when I asked the courier what time he called this ( ie. not 9-5 delivery) he swore and said 'I'll come back tomorrow before 5," and promptly rode off on his motorbike,

They are cowboys and should be using horses not bikes,
"Special delivery" Royal mail is the best.

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Members' Comments onrichardhiorns's Review

  • SMSSLANE Rank: Sergeant on 4th Feb 2005

    My name is Stephen Lane, the Contact Centre Director for SMS. I would be happy to investigate the problems you mention and provide a response to you. Please contact me on my company e-mail slane@specialmail.co.uk .
    Many thanks



    Stephen Lane
    SMS Contact Centre Director

  • richardhiorns Rank: Sergeant on 7th Feb 2005

    I tried to complain direct to SMS via e-mail, as they are very obnoxious in their call centre...no response,
    Barclaycard eventually had to get an apology from them on my behalf.
    0 out of 10 again SMS

  • SMSSLANE Rank: Sergeant on 18th Feb 2005

    Hi

    Apologies as I cannot find any trace of an e-mail you have sent to me. Can you please resend and I would be happy to investigate the issues you raise and provide a formal response.

    I look forward to hearing from you.

    Stephen Lane - SMS

  • richardhiorns Rank: Sergeant on 7th Dec 2006

    2 years later, and SMS still didn't contact me!?

    I guess they must have sent the letter via one of their couriers.

  • katesms Rank: Major on 15th Dec 2006

    Dear Sir

    I apologise if you feel SMS have not responded to your previous concerns. In order for SMS to answer your queries, we do request that you contact us personally with your specific delivery concerns and your full postal address, including postcode so we can look into these concerns for you. The regulations on Reviewcentre will not permit us to respond fully on the site, as this may be seen as promotion of our company and its services.

    Should you wish for SMS to look into the issues you have experienced, I ask you to contact me directly on the below email address and I will respond to you personally.

    Yours Faithfully

    Kate Slough
    Head of Customer Concerns & Investigations
    kslough@specialmail.co.uk

  • richardhiorns Rank: Sergeant on 19th Dec 2006

    The "numerous" e-mails I sent were actually data-tracked and digitally signed using readnotify.com - this actually informed me that SMS had in fact opened the mails I sent on numerous occasions (also the IP addy on the actual computer that SMS opened them on) - and yet SMS never responded (the e-mail addy I sent from has no spam filter - so any replies were not mislaid in transit).

    This matter is rather moot now, as I no longer have any credit cards delivered via SMS.