BT Mobile Review

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BT Mobile
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 24 reviews

Thumb down 17% of users recommend this product

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anc123's Review of BT Mobile Mobile Phone Network

7th Dec 2004

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Signal Coverage
    0.5 stars
  • Time with Network
    1 - 6 Months

BT Mobile have given poor service ever since I signed up for a new phone with them just over a month ago. I signed up for the 100 mins + 50 texts service at £9.99 per month (4.99 FOR 1ST 6MONTHS - this turns out to be a messy cashback offer) and the phone failed to turn up. It seems the order was misplaced! OK so I replace the order and it arrives 2 days later, so we plug it in and it takes over a day to connect to the BT network. So it seems all is OK until the 1st bill arrives and I have been billed for ALL calls and texts nothing was free! So I immediately ring BT mobile customer service, to be told someone would look into this, and call me back, but no-one does, I call again saying I want a new bill, and then it's suggested I cancel the direct debit. A few more days go past and still nothing happens and then I call BT mobile billing again and get no help and then the phone is disconnected, why "Because the bill has not been paid " so I argue saying, "It was wrong and I was waiting for a new bill" but no we have to pay it otherwise the phone will stay disconnected and no new bill can be issued. Totally ineffective customer service

DONT USE BT MOBILE is all I can say!

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