Alliance & Leicester Current Account Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Moneyman's Review of Alliance & Leicester Current Account

4th Dec 2004

Overall Rating

1 stars
  • Customer Service
    0 stars
  • Ease of use
    1.5 stars
Good Points

Good interest rate.


Bad Points

Too many charges. Inflexible service. Poor response to complaints.Tedious telephone banking process.


General Comments

The attractive interest rate of this account from the Alliance and Leicesteris paid for by high charges. The charges cut in even when only tiny amounts of excess spend are involved AND when credit cheques to cover the offending amount are already in the system. If my experience is anything to go by, expect the Alliance and Leicester to stop cheques, dishonour direct debits and apply high charges at the drop of a hat. Customer complaints receive computer generated responses that do not address the points you raise . . .and take ages to arrive. For example, a complaint, that the A+L had caused charges to be levied by a credit card company by dishonouring a monthly direct debit, was simply ignored. The response, with blanks bits of computer generated text filled with a - in my case - irrelevant entry from a current month, took a fortnight to arrive by snail mail. And this from a company which promotes the use of telephone (more charges) and the internet.

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%N/A