Orange Pay Monthly Review

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Orange Pay Monthly
1.5 stars
Average rating for this product is: 1.5 out of 5

From 2 ratings and 29 reviews

Thumb down 17% of users recommend this product

Best Price: £FREE !

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AndyGDI's Review of Orange Pay Monthly

17th Nov 2004

Overall Rating

0 stars
  • Value for money
    1 stars
  • Tariff Features
    1 stars
  • Time spent with Tariff
    Over 1 Year
Good Points

Good phone replacment scheme.


Bad Points

Disgusting customer service.


General Comments

After 3 yrs of loyalty to Orange I am disgusted with the way I have been treated. I had an unexpectly large bill of over £300, and I politly asked if I was able to spread the payments over 2 months. YES was the reply.. I was told to cancel my DD and pay as much as I could by cheque at bill time. I paid about half. I asked at the time if this was going to cause a problem to my credit file and account status. None at all was the response. So I proceaded to pay the rest afer a couple more weeks, only took me 2 weeks extra to catch up. I now find that Orange have put a black mark on my credit file even after I arranged the pay over a longer period.. When I called to question this, they denied any knowledge of the arrangement and flatly refused to remove the credit file information. DISTGUSTING.... they told me I have decided to ignore a letter saying they would add infomation to my credit file if I did not pay (what letter!!!!???) DO NOT TRUST ORANGE TO ACTUALLY NOTE ANY CONVERSATIONS DOWN ON THEIR SYSTEM.....

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