Goodmans GDC 1388 Review

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Goodmans GDC 1388
4 stars
Average rating for this product is: 4 out of 5

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kentishbloke.'s Review of Goodmans GDC 1388

19th Nov 2002

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Use
    5 stars
  • Image Quality
    5 stars
  • Features
    3.5 stars

having recently installed Windows XP Professional I have had the same problems as many others with the camera drivers. Having phoned the helpline on the front cover of the manual I was advised to go to the Mustek website (www.mustek.com.tw), go to the support page, choose drivers, chose the camera icon, select the GSMART350 camera & follow the instructions given. The address of the actual page is :-http://www.mustek.com.tw/Download/driv_ibd/europe/gsmart350.html I haven't yet tried it, having just downloaded the drivers at work, so i'll let u know if it doesnt work, unless anyone tries it before I do.

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Members' Comments onkentishbloke.'s Review

  • kentishbloke. on 26th Nov 2002

    oops, should have tried the drivers before I posted the review! Not only that, I gave the wrong instructions, what a sieve head! Anyway, the guy at goodmans told me to go to the european mustek website from www.mustek.com.tw then goto drivers, enter the first 2 letters as shown on the screen & download the GSMART350 camera drivers. there are 5 files, 4 at over 1.3Mb & a smaller one. I have tried these, but they didn't work for me. Anybody got any good ideas? I've tried goodmans since then, but no answer from their customer helpline! some help!!!

  • kentishbloke. on 11th Dec 2002

    Further to my previous review, I had no luck with the drivers from mustek. I then tried to contact the Goodmans helpline & all I got was a constantly ringing tone, occasionally getting the recorded message about their opening times etc... Finally, I got a real human being! After givin him the serial number of the original disk I had, he said that it wasn't the XP disk (I already guessed this!) and that he would send the correct disk. Faithful to his word I recieved my disk the very next day! There's service for you. The moral of this tale is if you have XP & can't use your camera, politely ask for the XP installation disk in the first place, saves alot of hassle!

  • Surreybloke. on 20th Dec 2002

    Thankyou mr Kentishbloke!. I have for over a week now been trying to get through to the helpline with no luck. I have also been trying to find help via the web and ended up here reading your comments. I also have just brought a new computer running xp and a goodmans 1388 digital camera that does not work. Guess what... while typing this ....someone answered and I am now being sent the xp disk! If anyone else reads this you, should try this number 02392391000 Good luck! and merry xmas.

  • Doug. on 26th Dec 2002

    Here is the exact URL: http://www.mustek.com./Download/driv_ibd/english/gsmart350.html Gonna give it a go!!

  • Phil Locke on 12th Sep 2003

    Contacted Goodmans (after 3 hours of trying) nice chap answered, I asked for Windows XP disc for the Goodmans GDC 1388. No problem he said, I will put one in the post toninght. Problem solved?

  • shandyman on 29th Jan 2004

    Just to update on the above, I rang them got through in two rings. They called back within 15 mins and were sending one out to arrive the next day.
    Shame they couldnt have posted it onto website and saved themselves postage!!....and us time.
    Well done goodmans anyway.

    P